Refund policy

REFUND & RETURN POLICY

Order Cancellation

Physical Products

  • Orders can be cancelled only before the item is dispatched/shipped.

  • Once the order has been shipped, cancellation requests may not be accepted.

Refund Policy

At VEDIC MANTRA PRIVATE LIMITED, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or refund under the conditions mentioned below.

Return Window

We offer a 5-day return policy, which means you have 5 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition that you received it.

  • The product must be in its original packaging with tags intact.

  • Proof of purchase or order confirmation must be provided.

  • Items returned without prior return approval will not be accepted.

How to Start a Return

To initiate a return, contact us at:

Email: shopvedicmantra@gmail.com
Phone: 9217669236

Return Address

VEDIC MANTRA PRIVATE LIMITED
Floor No.: 3RD FLOOR
Building No./Flat No.: DLF-1A, PVT NO. 8B
MOTI NAGAR, DLF INDUSTRIAL AREA
Moti Nagar, West Delhi
New Delhi, Delhi – 110015
India

If your return request is approved, we will provide instructions on how and where to send your package.

Return Policy

We are committed to ensuring customer satisfaction and stand by the quality of our products.

Damaged, Defective, or Wrong Products

Please inspect your order immediately after delivery.

If you receive:

  • A damaged product

  • A defective item

  • A wrong product

Please contact us within 48 hours of delivery along with photos/videos of the issue for verification and resolution.

Return Process

  • Once the return request is reviewed and approved, the return/replacement process will be initiated within 2–3 business days.

  • Replacement delivery timelines may vary depending on courier and location.

  • Delivery timelines may also be affected due to transport delays, weather conditions, or other unforeseen circumstances beyond our control.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Opened or used wellness/health products

  • Personal care products

  • Perishable goods

  • Customized or personalized products

  • Gift cards

  • Sale or discounted items

For hygiene and safety reasons, certain health and wellness products cannot be returned once opened.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, you may place a new order after your return request is approved.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If Approved

  • Refunds will be processed to the original payment method.

  • Refunds may take approximately 7–10 business days to reflect in your account depending on your bank or payment provider.

  • Shipping charges are non-refundable unless the return is due to our error, or a damaged/wrong product was delivered.

Important Notes

  • We are not responsible for delays caused by courier partners or circumstances beyond our control.

  • Returns or refunds that do not meet the above conditions may be rejected.

Contact Us

For any questions regarding returns or refunds, contact us at:

Email: shopvedicmantra@gmail.com
Phone: 9217669236